Hardware Events Don't Have to Be Scary
In the dead of night, or the light of day, a flashing red light on a server can be frightening.
Hardware Events Can Be Spooky
What’s the issue?
What’s next?
Is there a ghost in the machine?
With ParkView Hardware Monitoring™ from Park Place Technologies, hardware events are a lot less spooky.
Automate Your Maintenance Process
Park Place Hardware Monitoring™ monitors your hardware 24/7 so you don’t have to. When an event is detected, Park Place instantly creates a ticket including the details necessary to resolve the issue, so there’s no need to call us.
-
Cost SavingsSave 30-40% vs. OEM support with Park Place Hardware Monitoring -
Important Alerts OnlyAvoid Alert Fatigue by only receiving alerts for events that require action -
Faster MTTRLeads to a 31% faster mean time to repair -
First-Time Fix GuaranteeYour data center is on the line so that where we put our reputation.
-
Multivendor SupportVendor-agnostic interface supports a wide range of OEMs, platforms, OS and generations -
Real-time VisibilityReal-time visibility via Central Park customer portal -
Encrypted DataSecurity features are based on your company’s unique requirements and all data transmitted to Park Place is SSL encrypted -
Fewer TouchpointsReduces the average number of touchpoints to resolve an issue from 8 to just 2
Let's Automate Your Maintenance Process
ParkView Hardware Monitoring™ platform monitors your hardware 24/7 so you don’t have to. When an event is detected through our data center hardware monitoring software, ParkView™ instantly creates a ticket including the details necessary to resolve the issue, so there’s no need to call us.
- Avoid Alert Fatigue by only receiving alerts for events that require action
- Leads to a 31% faster mean time to repair and a first-time fix rate of 97%
- Vendor-agnostic interface supports a wide range of OEMs, platforms, OS and generations
- Real-time visibility via Central Park customer portal
- Security features are based on your company’s unique requirements and all data transmitted to ParkView™ is SSL encrypted
- Reduces the average number of touchpoints to resolve an issue from 8 to just 2
ParkView First Call™
When combined with Park Place data center support, ParkView automates the hardware maintenance process proactively identifying hardware events, opening incident tickets and triaging the issue. Park Place field engineers are then dispatched to your data center to resolve the issue, making the service process as efficient as possible.
- Park Place will answer the customer call or email immediately and gather data about the service event
- Park Place will open an incident with the current OEM service provider on the customer’s behalf
